Delete Your Account

We respect your privacy and give you full control over your data. You can permanently remove your CaveZone account at any time.

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Your Right

Why Delete Your Account?

Users can permanently remove their CaveZone account whenever they choose — no questions asked. Whether you're closing your store, switching platforms, or simply exercising your right to data removal under applicable privacy laws, we make the process straightforward.


Deleting your account is a permanent and irreversible action. All your store data, products, customer records, and settings will be erased from our systems. Please read the sections below carefully before proceeding.

Step by Step

How to Delete Your Account

Follow these steps from inside your CaveZone dashboard to permanently delete your account.

  1. Log In

    Sign in to your CaveZone account at cavezone.shop using your registered email.

  2. Open Dashboard

    You will land on the main Dashboard after logging in.

  3. Go to Settings

    Tap the Settings icon in the bottom navigation bar or sidebar menu.

  4. Open Account

    Inside Settings, navigate to the Account section.

  5. Delete Account

    Scroll to the bottom and tap "Delete Account" — displayed in red.

  6. Type DELETE

    In the confirmation dialog, type DELETE in the input field to confirm your intent.

  7. Confirm

    Tap "Confirm Delete". Your deletion request will be submitted immediately.

Permanently Removed

Data That Will Be Deleted

The following data associated with your account will be permanently and irreversibly erased from our systems.

  • Seller Profile
  • Your Store
  • All Products
  • Categories
  • Customers
  • Coupons
  • Wishlists
  • Uploaded Images
  • Store Settings
  • Analytics Data
  • Notifications
Legal Compliance

Data That May Be Retained

Certain records may be kept for a limited period to comply with Indian legal and financial regulations.

  • Invoices
  • Payment Records
  • Tax Records
  • Legal Compliance Records

Financial transaction records, invoices, and tax-related data may be retained for up to 7 years as required by the Income Tax Act, 1961 and GST regulations under Indian law. These records are kept solely for legal compliance purposes, are stored securely, and are not used for any commercial purpose. They will be automatically purged once the statutory retention period expires.

Timeline

Processing Time

Once you submit your deletion request, we will process it promptly.

Business Days

Maximum time to complete deletion

You will receive a confirmation email at your registered address once the deletion is complete. If you do not receive a confirmation within 7 business days, please contact our support team.

Support

Need Help?

If you're having trouble deleting your account or have questions, our support team is here to help.

Email Support

Send us an email and we'll respond within 24 hours on business days.

support@cavezone.shop

Support Form

Use our contact form to submit a detailed deletion request or any questions.

Open Support Form

Contact Page

Visit our full contact page for all available support channels and business hours.

Visit Contact Page
Legal

Related Policies

Review our full legal policies for details on how your data is handled.

FAQ

Frequently Asked Questions

Can I recover my account after deletion?

No. Account deletion is permanent and irreversible. Once your request is processed, all your data is permanently erased from our systems and cannot be recovered. If you think you may want to return, we recommend pausing your store instead of deleting your account.

Will my store disappear after I delete my account?

Yes. Your store, store URL, all product listings, categories, and customer data will be permanently deleted. Your store link will stop working, and anyone visiting it will see a "store not found" message.

How long does account deletion take?

Deletion is completed within 7 business days of your request. You will receive a confirmation email at your registered address once it is complete. Most accounts are processed within 24–48 hours.

What happens to my active subscription?

Deleting your account cancels your CaveZone subscription immediately. No further charges will be made after your deletion request is submitted. For refunds on unused subscription time, please refer to our Refund Policy or contact support before deleting.

Can I delete my account without logging in?

For security purposes, account deletion requires you to be logged in. If you have lost access to your account, please email support@cavezone.shop with your registered email address and we will assist you with the deletion process.

Will my customer data be deleted too?

Yes. All customer profiles, contact details, and order history stored in your CaveZone account will be permanently deleted as part of the account deletion process, subject to the legal retention requirements described above.